Refund Policy

Last updated 31 August 2026

What you bought, and when you got it

A seat is a digital product. It is delivered immediately and automatically the moment your payment succeeds — there is nothing to ship and nothing to wait for.

Within 14 days

If you change your mind within 14 days of purchase, write to us and we will refund you in full. No reason is needed. Your seat is then released and its display name comes down.

One thing does not come back: the seat number. Numbers are issued once and never reissued, so a refunded number retires with you rather than returning to the pool. That is the same rule that makes every other seat’s number meaningful.

After 14 days

We look at requests case by case and we are reasonable about it. Tell us what happened.

Duplicate or failed charges

If you were charged twice, or charged for seats you never received, we refund in full at any time — there is no window on that and you should not have to argue for it.

How the money comes back

Refunds return to the original payment method. Your bank usually posts them within 5–10 business days; the delay after we issue one is theirs, not ours.

How to ask

Email hello@100k.fan with your seat number, or with the email address you used at checkout if you no longer have the number. That is the whole process.